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Urgent! Coordinator, Call Center QA - Local Job Opening in Pittsburgh
Purpose:
Do you have call center experience?
Do you enjoy training and quality assurance?
UPMC Corporate Services is hiring a full-time Coordinator, Call Center QA to support the Customer Service department.
This schedule for this role is flexible, and this position is eligible to work from home after training.
The Coordinator, Call Center QA position functions under the supervision and general direction of the Sr. Manager of the Contact Center.
They are responsible for ensuring call standards and departmental procedures are followed.
The Coordinator assists in the original training and reeducating of contact center personnel based on results of QA evaluations.
They are responsible for producing monthly reports to track group/individual quality scores, as well as for implementing newly established reports based upon interdepartmental needs.
They interact with supervisors and personnel to provide necessary feedback/reinforcement for staff.
If you are ready to take the next step in your healthcare career, apply today!
Responsibilities:
+ Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC, including the demonstration of the basics of service excellence towards patients, visitors, staff, peers, physicians, and other departments within the medical center.
+ Assist in initial training of new Contact Center personnel.
+ Responsible for listening to and evaluating a minimum of 5 calls per representative per month and provide feedback to supervisors/staff on calls reviewed.
+ Provide additional retraining to existing personnel based on results of QA evaluations to assist staff in achieving level of performance set forth by Management and Contact Center telephone standards.
+ Respond to business/reporting requests on staff as well as required monthly assessments and reports.
+ Assist Sr. Managers with special reporting and/or projects within the unit.
+ Develop and maintain excellent relationships between other Project Specialist and department management and senior management.
+ Bachelor's degree and one year of experience or High school diploma or equivalent and two years of experience in related health care experience, teaching/training.
Equivalent combination of education and experience will be considered.
+ Call center monitoring and training or QA monitoring and training is preferred.
+ Must possess strong communication and interpersonal skills.
+ Excellent knowledge of software packages including Microsoft Word, Excel, Access, PowerPoint and Outlook is preferred.Licensure, Certifications, and Clearances:
+ Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran
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Unlock Your Coordinator Call Potential: Insight & Career Growth Guide
Real-time Coordinator Call Jobs Trends in Pittsburgh, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Coordinator Call in Pittsburgh, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 49561 jobs in United States and 220 jobs in Pittsburgh. This comprehensive analysis highlights market share and opportunities for professionals in Coordinator Call roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! UPMC is currently hiring and seeking a Coordinator, Call Center QA to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Coordinator, Call Center QA Jobs Pittsburgh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPMC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Coordinator, Call Center QA Jobs United States varies, but the pay scale is rated "Standard" in Pittsburgh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Coordinator, Call Center QA typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Coordinator, Call Center QA interview at UPMC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UPMC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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